You might have heard of the term "tiered storage" but what exactly does it mean? And how is it relevant to your operations? In simple terms. tiered storage means data storage is carried out on various types of media based on price, performance... (Read More)

Consider this telling statistic: The help desk function typically makes up less than five percent of a firm's IT spending, but can represent almost 50% of the IT organization’s perceived value. Furthermore, as globalization is now the norm and not... (Read More)

What can we expect office life to be after the pandemic? While the world we worked in pre-Covid may not be the the normal that re-emerges, executives can create a new work world that will keep employees happy and productive, say Harvard Business... (Read More)

What is data virtualization, and how can it benefit your clients? According to blockchain developer Michiel Mulders, "Data virtualization is a form of data management that aggregates different data sources." But what can this mean for your... (Read More)

The top challenge for service executives in 2021? Workforce and talent shortages. According to research by Service Council, filling the workforce positions, along with a lack of resources, will be foremost challenges this year. More and more, the... (Read More)

"The only constant is change." Every organization depends on technology until the technology is no longer viable. When technology isn’t viable, it can become a liability as the costs of supporting post-warranty equipment outweigh the processing... (Read More)

It wasn't all that long ago that business communication consisted of the telephone, printed memos and the postal service. Today, there have never been more options for employees to communicate, and the ability to have them work together to enhance... (Read More)

Try to imagine if you could pull up a report displaying everything you’ve printed, scanned or copied for the past 20 years. What do you think that would look like? What kind of sensitive information might be included? According to a CBS News... (Read More)

Smartphones and tablets are great tools for productivity in the workforce. However, they can cause security concerns. How can you allow your employees the flexibility to work from anywhere with their own devices while protecting from the dangers of... (Read More)